Service levels

Last updated June 2026

Availability

We target 99.9% monthly uptime for the client dashboard, excluding scheduled maintenance announced in advance.

Support response

• Critical (you can't access your data): ~2–4 business hours.
• Normal: next business day.
• Founding members receive priority handling.

Onboarding

Onboarding is self-serve — connect your accounts read-only in a few minutes and your workspace builds itself. Founding members also get hands-on, one-at-a-time white-glove setup, typically within 5 business days of claiming a spot.

Remedies

If we miss the availability target in a month, affected clients can request a service credit against the next invoice.

These commitments are summarised here and detailed in your service agreement.